Help
Frequently asked questions
Got questions? We've got warm, honest answers. And if something's still unclear, just reach out — we're real people and we actually reply.
General
What exactly is Hues n Whispers?
Hues n Whispers is a creative studio built around S & M — a cartoon couple from Instagram. We make digital and physical products rooted in love, warmth, and a very particular flat 2D art style that people seem to feel deeply. Think of it as a shop run by people who genuinely believe small, beautiful things matter.
How do I place an order?
For all products, just fill in the customisation form on the product page and hit "Contact to order." We'll reach out on WhatsApp or email within 24 hours to confirm details, share a timeline, and get started.
Digital Products
How will I receive my digital products?
All digital products — invite cards, sticker packs, wallpapers — are delivered via email or WhatsApp as high-resolution files, usually within 2–5 business days of your order confirmation (sooner for ready-made packs).
Can I request changes to a digital invite design after I receive it?
Yes — one round of revisions is included with every custom invite order. We want you to love it. If you need additional changes beyond that, a small fee may apply depending on the scope.
Can I print the digital invite cards myself?
You're welcome to print them for personal use. The files are delivered in high resolution for exactly that reason. Commercial printing or reselling is not permitted.
How do I install WhatsApp sticker packs?
We'll send you the sticker pack along with a simple step-by-step guide for both Android and iPhone. It takes about two minutes and we're always available if you get stuck.
Photo Frames & Physical Products
How long does the story frame take to arrive?
The full process — from your story submission to delivery — typically takes 10–14 business days. This includes illustration time (5–7 days), your review, printing, and shipping. If you need it by a specific date, mention it and we'll do our best to make it happen.
What if I don't like the illustration?
We always share a digital preview before printing — nothing goes to print without your approval. We include one revision round, so there's plenty of room to get it just right.
What size is the photo frame?
Our standard story frame is A4 size (a good desk or shelf size). We're exploring larger formats too — if you want something bigger, just ask and we'll see what we can do.
Do you ship outside India?
Currently, physical products ship within India only. Digital products can be delivered to anyone, anywhere — so if you're in the UAE, US, or anywhere else, all our digital offerings are fully available to you.
Still have questions?
We're a small team and we genuinely love hearing from people. Drop us a note and we'll get back to you within 24 hours.