Delivery

All digital products are delivered via email or WhatsApp.

Ready-made products (sticker packs, wallpaper sets) are typically delivered within 24–48 hours.

Wedding websites are usually ready in 2–4 business days after you submit your completed customization form; we confirm the timeline once we have your details.

Other custom digital orders, such as invite cards, follow a timeline confirmed once you submit your customization form — usually 3–7 business days.

Refunds on digital products

Because digital files are delivered and accessible immediately, we do not offer refunds on ready-made digital products once delivered.

For custom digital orders, if we are unable to deliver what was agreed, a full refund will be issued.

We always encourage you to reach out first — most concerns can be resolved with a revision.

Shipping

We ship across India via trusted courier partners. Delivery typically takes 3–5 business days after dispatch.

You'll receive a tracking number as soon as your order ships.

Currently, we do not ship physical products outside India.

Packaging

Every frame is wrapped with care — bubble wrap, sturdy outer packaging, and a little handwritten note because we believe even the unboxing should feel like something.

We want it to arrive exactly as it left us.

Damaged in transit

If your order arrives damaged, please share a photo with us within 48 hours of delivery via WhatsApp or email.

We'll arrange a replacement or a full refund — no long forms, no hassle, just a quick conversation.

Returns & cancellations

Since every physical product is made-to-order and custom illustrated, we are unable to accept returns for change of mind.

Cancellations are accepted within 24 hours of placing the order, before illustration work begins.

After that, a partial refund may be applicable depending on the stage of work.