1. About this policy

Hues n Whispers (“we”, “us” or “our”) operates this online store for customers in India. This Privacy Policy explains how personal information is collected, used and shared when you browse our store, place an order or contact us, and the choices available to you.

2. Information we collect

• Contact and order information: name, email address, phone number, purchased items, selected options and delivery address where applicable.
• Customisation materials: photographs, artwork, wording and other details supplied for a personalised product. Share only materials you are entitled to provide, with appropriate permission for information relating to others.
• Transaction and support records: payment references, payment status and correspondence concerning orders, delivery, refunds or support.
• Technical information: IP address, browser/device information and request logs used to operate and protect the website, plus cart and privacy settings stored in your browser.

3. How we use your information

• Process payments, prepare personalised products and fulfil orders.
• Provide order updates, answer enquiries and resolve support requests.
• Improve our website, understand product interest and measure advertising results.
• Maintain business records, prevent misuse and meet applicable legal obligations.

Email and WhatsApp updates and offers are enabled by default for new orders. Contact us to change your promotional communication preferences. These preferences are independent of website analytics and advertising settings.

4. Payments and information sharing

Payments are processed through Razorpay. We retain transaction references and status, not full card details.

We share relevant information with service providers as needed for:

• Website hosting, storage, security, communications and customisation services.
• Payment processing, order fulfilment and delivery.
• Analytics and advertising, as described below.

These providers also process information under their own privacy policies. We may disclose information to meet legal requirements or protect our legal rights.

5. Cookies, analytics and advertising

We use cookies and similar technologies to maintain your cart, remember preferences and understand how our website is used. Google Analytics helps us understand browsing and shopping activity. Meta Pixel and Conversions API help measure advertising results and support personalised ads.

These services may process IP addresses, browser and device information, cookie and click identifiers, pages viewed, product interactions and purchase information, such as order references and amounts. We do not send your name, email address, phone number, delivery address, uploaded photos or personalisation content to these tools.

Learn more in Google's privacy policy and Meta's privacy policy.

6. Your choices

Analytics and advertising tracking are enabled by default. You can opt out at any time through Privacy choices. Your preferences apply to this browser. Disabling optional tracking does not prevent you from shopping.

Opting out stops future optional tracking; it does not automatically delete information already shared. You can contact us about deletion requests.

7. Retention and international processing

We retain information for order fulfilment, customer support, business records and applicable legal obligations. Retention periods depend on the type of information and its purpose. Some records may need to be kept to meet legal requirements or resolve disputes.

Our service providers may process or store information outside India, subject to applicable legal requirements.

8. Security and privacy requests

We use access restrictions and other technical and organisational measures to protect information, but no system can guarantee absolute security.

For access, correction or deletion requests, or other privacy concerns, contact huesnwhispers+shop@gmail.com. We may verify your identity before acting on a request.

9. Changes to this policy

We may update this policy to reflect changes to the store, its services or applicable requirements. The revision date appears above. Where a change requires renewed consent, we will request it before using information for the new optional purpose.